Frequently Asked Questions
These are some common questions we get asked from our customers. If you have further questions, please contact us here.
Yes. We had to implement an 8 soda minimum in November of 2018. We are now shipping with USPS certified padded shipping containers, which both cut cost for shipping and help with breakage during transport.
A refund may be issued for the cost of the product only. The returned items are subject to a restocking fee equal to the original cost of shipping.
The refund will be issued upon return of the product in good condition. We recommend insuring the package as we cannot issue a refund on broken bottles. The cost of shipping the returned item to our store is also the customer’s responsibility.
We now have all packages shipped out with a signature required to ensure they are received by the intended recipient, and to make sure the package is not exposed to the elements for too long.
Please note that in the event you cannot provide a signature, and your box is held at the post office for pick up, you must make arrangements with the USPS in a timely manner. If you fail to do so, and your order is returned to us, we will issue a refund for the price of the product only. Shipping costs will not be refunded.
We cannot guarantee likeness of product on our site to what is delivered, as labels and bottles change frequently. We will try to update bottle designs as frequently as we can on our website.
We also cannot guarantee remembrance of flavor, as sodas sometimes change formulas over time.
In the unlikely event that your order is damaged during transit, email us at customerservice@sodapopstop.com. If possible, please take a picture of the damaged product(s) before discarding it/them and attach them to the e-mail. The cost of the damaged goods will be refunded. Shipping costs will not be refunded
We are sorry but Soda Pop Stop cannot ship orders internationally.
Yes. We ship all soda through the USPS.
Our retail store is open Monday through Saturday from 9:00 a.m. to 6:30 p.m. and Sunday from 9:00 a.m. to 4:00 p.m. Should you need to contact us by telephone, the number is (323) 255-7115.
We ship USPS Priority Mail.
You can be notified when out of stock orders are back in stock by signing up on the waitlist. Just create a login and sign up for the waitlist on that soda – and your email will be notified when it’s back in stock.
Yes, our site is secure. We use Let’s Encrypt SSL – one of the worldwide standards in encryption. For credit card purchases, we utilize Square.
Yes! While many of the soda pops are “old” brands, they are all bottled with purified water and are meant to be enjoyed.
Your order will typically leave our store in 2-3 days, unless we are waiting for an item that is on back order. Please note that soda pop in glass bottles is sensitive to extreme fluctuations in temperature. During these times your order may be held to ensure that it arrives at its destination safely.
We can ship to APO and P.O.Box Addresses.
Please call our retail store at (323) 255-7115 and have your order number ready. Please do not e-mail us to cancel an order (due to the sheer volume of e-mails we receive we may not get it in time). Please note that if a package is returned to us in good order (simply because the recipient changed his or her mind), we will charge a restocking fee is equal to the cost of shipping.